Shipping policy
Thank you for choosing Deebombwigs. We are dedicated to providing you with premium luxury hair and exceptional service. Please review our shipping terms and delivery expectations prior to placing your order.
1. Processing vs. Shipping Time
To ensure order accuracy and payment verification, all orders consist of two distinct phases:
Order Processing Time: 1–3 Business Days
Once your payment is authorized, your order enters our processing phase. Orders are not processed or shipped on weekends or major holidays.
Standard Shipping Time: 3–4 Business Days
After your order completes the processing phase, it is handed over to our shipping carrier (USPS, FedEx, or UPS).
Total Estimated Delivery Time: 5–7 Business Days (excluding weekends and holidays).
2. Shipping Rates & Tracking
Tracking Information: Once your order has shipped, you will automatically receive a shipping confirmation email containing your official tracking number. Please allow 24 hours for the carrier to update your tracking status.
Address Accuracy: Customers are solely responsible for ensuring that the shipping address entered at checkout is correct and complete. Deebombwigs is not responsible for packages shipped to incorrect or incomplete addresses provided by the buyer.
3. Lost, Stolen, or Damaged Packages
Deebombwigs is not responsible for lost, stolen, or damaged packages. Once your package is handed over to the shipping carrier and a tracking number is generated, physical possession and delivery are strictly between the customer and the carrier.
Filing a Claim: If your tracking information shows that your package was delivered but you have not received it, or if your package is damaged/lost in transit, please file a claim directly with the shipping carrier (e.g., USPS or FedEx) using your tracking number.
4. Signature Confirmation
To protect your purchase against theft, high-value orders may require a signature upon delivery. If no one is available to sign for the package, the carrier will leave a notice with instructions for redelivery or pickup at your local post office/access point.